Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, we’ll need photos of damaged/wrong product and the receipt/proof of purchase. 

To start a return, you can contact us at info@catnipclouds.com

Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return questions at  info@catnipclouds.com. 

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is damaged or if you receive the wrong item.

We try our best to accommodate all and any concerns. Please do not hesitate to reach out so we can make it right. 

Refunds
If your refund is accepted, expect the full refund within 3-5 business days after acceptance. 

Please contact us at info@catnipclouds.com for all refund inquiries